Dan Goleman was a pioneer in identifying EQ to be as important as IQ in determining success. Since his breakthrough work, many thought leaders have expanded the field of study to highlight the importance of 4 key attributes: Self-awareness, self-management, social awareness and relationship management. Learners will practice the art and science of recognizing unique neurological responses to external triggers. Once known, these responses can be managed and adjusted. Similarly, learners can identify when others have been triggered and can develop strategies to minimize conflict or stress.